/// notes from the adilas history bio - corps, locations, users, permissions - web-based - tools >> head, paper/pencil, computer tools, software, database, web solutions - Internet came into play mid 90's - gathering information into a centeral location - limiting duplicate work - collecting data and allowing it to flow (start a process) - start with your pain points - enter once, use many, and empower the users at the point of action - letting opperations lead - with the right tools, productivity increased and sales increased, and that drove the need for better accounting - pain - load and stress - zipper analogy and using the system as the common element (even the bad guy - saying no) - permissions and opening and closing virtual windows - solving problems and then going to the next logical step - keep solving bigger and bigger problems (cogs of the zipper) - one-to-many relationship model - dreaming up a super system (what if we could do this... or that... or maybe both...) - maybe grab the paragraph about no road maps and we were just going off of ideas, concepts, and needs... shannon liked that section. - we are still doing the same things today as we were back then. where is the pain and how can we possibly fix that (more zipper cogs coming together).